"Highly Recommended!"

Great service.  I had a coupon for an oil and filter change.  I came in, no appointment necessary, service was quick, I think 30 minutes total.  During my wait, I had a nice talk with a salesman (Kevin Allen) and he was very nice.  At the end of the service, Maurizio Mertoli, talked to me about recommended work (rear brakes) and we also had a good talk about the car in general.  Nice atmosphere, feels like how an Acura dealership should be.  I recommend it! 

Soares January 26, 2012

"Great Experience"

Great experience from beginning to end.  Everyone is polite and friendly.  The service is exceptional.  They honored the factory warranty even though it expired two months ago.  They are ethical, prompt and easy to talk to.  I have bypassed cheaper chain service stations to bring my car here, because I know, they are not going to cheat me or sell me service I don't need. 

Mark January 25, 2012

"Knowledgeable, friendly staff"

I have been to this dealership several times for a oil change and various maintenance for my Acura TL.  I have always had a great experience with each visit.  The staff is knowledgeable, friendly and are always out for my best interest.  I give Piazza Acura of West Chester two thumbs up!! 

Vtecmac January 7, 2012 (Acura TL)

"Great Place to service your Acura"

I purchased my car at Piazza Acura six years ago, and have returned for every service since.  They always have plenty of service advisors handy, even the waiting experience is pleasant (valets for your car, coffee/soda in the quiet waiting area).  They often will have loaner cars if you need as well.  They do not try to up-sell you with stuff you don't need, and if you do not want to do a suggested service, they are always understanding.

Dande January 6, 2012

"4th Acura"

This is my 4th Acura and I wouldn't drive anything else.  One of the main reasons I am 100% please is the service department at Piazza Acura of West Chester.  Darren Griffith is the most wonderful, accommodating employee Acura could ever hope to have.  

Connie January 5, 2012

"Easy Service "

It was easy to schedule my service appointment via email.  Because I was dropping my car off I was able to use a free loaner, which was very helpful.  The service was completed on time and the final price was exactly what I was quoted with no surprises.  The staff are very professional and courteous. 

Phillies January 4, 2012

"Piazza customer for the last 5 years..."

I have been working with Piazza Acura of West Chester for the last 5 years.  Their service and quality have always been excellent.  Lee Mang has become a trusted resource and I will continue to buy Acura's. 

Joe January 3, 2012

"Exceptional Service Visit"

My recent service visit was exceptional.  Piazza Acura of West Chester's service team continues to be courteous and very helpful to me. 

Michael December 30, 2011

"Highly Recommended Acura Dealer"

Mr. Mertoli was very friendly and informative. I had my car serviced for a routine oil change and inspection. The associate explained each point of inspection to me. He also showed me my cabin and engine filter and suggested I change the filters soon. I felt no pressure to purchase that day, and the associate even informed me that I could have the filters changed at my next service appointment. I purchased one of the filters that day. After a few experiences at Piazza Acura of West Chester, I will not take my car anywhere else. This dealer offers multiple coupons that can be used together, which is another positive. The service is great. The employees are friendly and honest. I have 5 Acuras in my family. This dealer has made owning my first car and Acura a joy.

Price December 28, 2011

"Many Thanks!"

Thanks to Lee and the service team for extraordinary care and maintenance work on my 2004 TL last Thursday.  I had major timing belt and brake services performed and everything was done to perfection.  I have been a customer of WCA since 1996 and your level of service never fails to impress someone like me who knows a bit about cars and even does a lot of his own service.  But when the job requires professional care, I look forward to your dealership. 

Howard December 26, 2011

"Highly Recommended Dealership "

I went in for express service ... No appointment necessary. Found that my battery was bad, informed me of options and prices and I chose replacement core. All done in less than one hour for a good price. Nice friendly people, good waiting area. Highly recommended.

Ed December 21, 2011

"Service Department is a Joy"

Their service department is a joy to deal with and Lee Mang makes each visit a positive experience.  I always get my questions answered in a concise professional manner. 

Harris December 16, 2011

"Top of the List"

I have purchased many cars in my life from different dealers and rate Piazza Acura at the top of the list for vehicle quality and overall service. 

RK December 15, 2011

"Piazza Customer since 2004 "

I have been dealing with Piazza Acura of West Chester since 2004.  In that time, I have owned three Acuras purchased from Piazza, currently driving a 2010 RL.  The management team has always treated us beyond fair - our dealings have been straight and honest.  The Piazza Service Department is the best I have ever dealt with in over 50 plus years of driving.  John Davenport, Assistant Service Manager, and his team always gets the job done beyond my satisfaction.  I commend the sales staff and service department for their commitment to customer satisfaction.

Fred December 14, 2011

"Highly Recommended Dealership"

I purchased an Acura from the dealer in 1991.  I recently purchased another Acura in 2010.  I have used Piazza for service in the past and was very satisfied.  The service associates are very friendly and the technicians are very knowledgeable.  I  would recommend this service department.   

Slas December 14, 2011

"Great Service Experience"

As always, I had a great service experience.  It is built on great personal relationships.  Bob Rhuno has now sold me 2 Acuras - he always remembers my name and picks up the conversation about my life, where we left off last time.  Zack always handles my service - he has been great.  Lee has been of great help as well.  This is why I continue to return to Piazza Acura of West Chester. 

Mark November 27, 2011

"Love my MDX!"

I just purchased a 2012 MDX last week.  I love the car and just wanted to send a quick note to compliment both the salesman (Warren) and the sales manager (Kevin).  It was a truly great experience overall.  I have to say this is the 5th or 6th new car I have purchased, and this was by far my best car buying experience! 

Alicia November 9, 2011 (2012 MDX)

"Out in less than an hour ... "

I wanted to give a positive response concerning my service on October 24th.  At approximately 3pm, I sustained a flat tire while exiting I-95 onto Naaman's Road.  While waiting for AAA, I phoned and spoke with Marie, who immediately instructed me to come over when I could.  I arrived close to 5pm and was taken immediately by Maurizio Mertoli.  He was extremely understanding and efficient.  The tire was obviously unrepairable so I opted to replace the 2 fronts, since there was some wear on the other tire as well.  I was in and out in less than an hour with the car.  That was amazing without an appointment.

Anna October 25, 2011

"Great Service Visit"

The service was great.  Darren is a good natured service manager and clear explanations by the service representative. 

Vince October 19, 2011

"Excellent Service Department"

I have been to various service departments over time and find Piazza Acura of West Chester's very efficient ... and nice too!  The service department is a big deciding factor for me in purchasing a car.  I love the complimentary car wash coupons too!!

Diane October 11, 2011

"First Piazza Acura Service"

This was the first time we had our Acura serviced since we purchased it from Piazza in January of 2011.  It was a pleasure to have you guys work on the vehicle and I will definitely be bringing the vehicle back for further service calls. 

Kevin October 11, 2011

"Excellent Customer Service"

Just wanted to write a brief note to commend one of your employees.  This past Friday, October 7th, my 2003 MDX broke down on me.  It was about 4:30pm and I called the Service Department.  It seemed like many people were gone for the day, but Maurizio answered the phone.  I explained my situation, that I was near Limerick and my car was on the back of a tow truck and disabled.  My main concern was being able to get a loaner vehicle over the weekend, and getting my car fixed ASAP.  Maurizio did an outstanding job and was able to work things out so that I could take my car to Piazza Acura of West Chester and get a loaner.  I arrived a little past 6pm - due to horrible traffic on 422 and 202 and Maurizio was there waiting for me.  He helped me get checked in, got me a loaner vehicle and on my way.  I got a call from Stuart on Monday, October 10, and it seems the problem was a cracked radiator.  Piazza Acura of West Chester quickly repaired my car on Monday, and as usual, Stuart was very helpful and answered all of my questions and concerns.  I just wanted to make note of the fine work that Maurizio did and his excellent customer service skills.  Maurizio made a rather hectic day, much less stressful for me.  I am glad to be back in my repaired car!! 

Alex October 11, 2011 (2003 MDX)

"Excellent Service - Thank You"

The service I had yesterday was excellent!  Everything went smoothly, and I am very pleased with how we got the service and leather repair and even an additional interior issue, all into one appointment.  Stuart was also very nice to guide me through some of the bluetooth issues I have been having. 

Sviatlana October 5, 2011

"Thanks Again!"

I always receive top-notch service from Piazza Acura of West Chester!  Everything was great, once again!  Kudos on the express A1 service!!

Karen September 29, 2011

"Very Impressed"

The service was excellent and has been consistently since I bought the car.  I am genuinely impressed. 

Tom September 15, 2011

"Wonderful Service"

My service yesterday was wonderful.  Everyone was extremely nice and very helpful at Piazza Acura of West Chester!

Christina September 8, 2011

"Service has always been excellent"

Since 2004, my service experiences at Piazza Acura of West Chester have always been excellent.  This past visit oon Wednesday was no exception to the high standards John D., Gail, Marie and the service team, have always provided for my wife and I. 

Steve August 18, 2011

"Thank You "

I wanted to say thanks for making the deal work for the purchase of my new TL.  The pinstripe and Glasscoat finish have been completed and the car looks great.  I do not have much experience with Piazza's service team, but so far the entire service approach is first class and efficient.  They make it easy to bring a vehicle in for service.  Bob Ruhno was great to work with and was instrumental in making the deal happen.  He kept looking for ways to make everything work for me so that I was happy with the end result. 

Al August 15, 2011 (TL)

"Extremely Pleased with my recent Service"

I was extremely pleased and happy that the service department was able to fit me into their busy schedule on such short notice.  The work was performed promptly and professionally.  I would like to extend my sincere thanks to the entire service crew, especially Maurizio Mertoli, the service advisor, for the great help and assistance.

James August 13, 2011

"Excellent Service"

Piazza Acura of West Chester's service department did a super job and I appreciated the excellent service!

Stephen August 8, 2011

"Perfect Service"

My visit to the service center went perfectly.  I was out faster than expected and with a lower than expected bill, so what's not to love.  Lee was also excellent, as always. 

Steve August 5, 2011

"Piazza service is the Best"

Your service is always the best.  I have been a customer of Piazza Acura of West Chester for ten years plus and can't imagine taking my business anywhere else.

Sandra August 2, 2011

"Excellent Service Experience"

Our service experience was excellent.  John Davenport and Gail always provide top-notch service and professional courtesy.  You have a great team of techs and service personnel. 

Steve August 2, 2011

"Outstanding"

The service was outstanding as usual!  The team called throughout the day to keep me updated and offered a discount on the costs, which made my day! 

David August 2, 2011

"Excellent Experience"

My experience on Friday was excellent.  Piazza Acura of West Chester's service department staff members are highly professional and I appreciate their thoroughness and care for my car. 

Susan August 1, 2011 (Philadelphia, PA)

"Pleasant and Helpful Employees"

The service was excellent.  The rental car was ready when I arrived to drop off the vehicle and my car was available by 4pm as expected.  Additionally, all the service employees were pleasant and helpful. 

Rita July 27, 2011

"Another Good Experience"

Lee Mang took great care of me.  It was another good experience with Lee and your service group.  I also had a good experience with, Michael Spillman, who took care of me to prepare me to buy the car that was coming off a lease.  Michael was terrific and made the process much easier. 

Ron July 21, 2011

"Excellent Service"

My recent service at Piazza Acura of West Chester was as it has been ... EXCELLENT!  I look forward to being able to state that in my surveys that Acura may send.

Jeanette July 15, 2011

"3rd Piazza Acura"

The service was very good and finished before planned.  We have owned three Acura's and have been very happy with all of them including the service on them.

Bill July 14, 2011

"Good Service"

The service went really well and my service advisor was very pleasant and accommodating. 

Chris July 13, 2011

"Very Pleased with my recent service"

I was quite pleased with my service once again.  I prefer to make an appointment for service rather than just show up, so I hope you will continue to offer that option.  I find it a valuable time saver.  I was greeted promptly and service went quickly as expected.  Zach was efficient, friendly and knowledgeable in reviewing my car's service findings with me.  I always appreciate the complimentary car wash coupon when I'm short on time.

Cindy July 8, 2011

"Outstanding Service"

We recently purchased two vehicles from Piazza Acura of West Chester.  We own six cars within our family and have decided that we will only be purchasing our future cars from Piazza Acura.  Everything about Piazza was outstanding and we have become loyal customers and so have our children.  Keep up the outstanding service!

Teresa July 5, 2011 (Kennett Square, PA)

"Completely Happy with my Recent Service"

Once again, I am completely happy with the service, professionalism and friendliness of your service department.  I am always acknowledged by name.  Darren comes out to say, "hello," and Zach is a joy to work with.  When Acura sends me a survey.  I will fill it out with the same praise I have given here.  Your agency is the best agency I have dealt with in my 50+ years of driving. 

MaryAnn July 1, 2011

"Wonderful Service Department"

We very much appreciated the service department adding an inspection on top of the oil change (without an appointment) when it was discovered that we were actually overdue.

Andrew June 17, 2011

"Professional Service"

Once again the service was really good.  The whole time everyone was professional and delivered the type of quality I expect from Acura. 

Bruno June 8, 2011

"Very Pleased with Piazza Acura"

I am very pleased with Piazza Acura of West Chester.  I have a built relationship with Darren, the Service Manager, and I trust him.  In my mind, trust is very important, when it comes to getting your vehicle serviced. 

Cutler May 26, 2011 (Landenberg, PA)

"Thank You!"

I had a good experience yesterday thanks to Darren Griffith, your service manager.  The new RL that we bought a little over a month ago had a nail in the tire and the check rear tire light came up on the dashboard.  This of course is absolutely no fault of the car and the tire had to be plugged at a cost of $24.  Darren was kind enough to waive the charge for the repair, which I felt was very appropriate since I had just purchased a $50K car from your dealership.  My daughter and son in law also bought an MDX from your dealership.  Kudos again to Darren, he is a credit to your organization.

Dick May 24, 2011 (2011 RL)

"Wonderful Service"

I have leased an Acura from Piazza prior to this one and was very satisfied therefore, returning for another.  Mark was very knowledgeable about the product.  He told me if I had any other questions to call and I did also receive a call from Linda Black to let me know if Mark wasn't there, I could always speak with her.  I think that is a wonderful process!  Mark was very helpful and addressed any questions we had in a timely fashion.  He took his time with us, no rushing, to explain the options on the truck.  Overall, this was a good experience and why we came back for another Acura MDX.  Everything was complete when we arrived and it went quickly and smoothly.  I had questions about the back up sensors.  Mark took the time to go over the basics of the truck prior to me taking possession.

Robert May 11, 2011 (MDX)

"Best Car Buying Experience"

Excellent sales people, especially Brett Green!  Best car buying experience we have ever had!

William May 11, 2011

"Extremely Helpful"

Robb Moffa was extremely helpful and his communication was great!

Gabriel May 11, 2011

"Great Body Shop"

I just want to give kudos to Jeff Young and the way he handled my needed body work on my 2008 TL.  He was professional, focused and really concerned about my schedule.  He is a really nice guy!  I was comforted knowing that my car was going to yoour shop in Essington and I would not have to worry about shoddy parts or workmanship.  It looks great.

David May 3, 2011, 2008 TL

"Thanks for doing a great job!"

I'd like to let the professionals in your service department know how pleased I am, that they located and corrected a noise, I was experiencing in my RDX.  From the paperwork I have the Service Advisor's name - Zachary Jardine.  He introduced me to the gentleman, who serviced my car, but unfortunately, I didn't make a mental note of his name.  In any event, both of these gentlemen took the time to listen to my somewhat convoluted description of the noise, took the suspect door apart, and corrected the problem.  I am most appreciative and I'd like them both to be aware how they made one person's life just a little bit better!  Thanks for doing a great job!

Steve April 28, 2011, RDX

"Fast and Easy Car Buying"

It was an easy transaction.  I was moving from a Honda Pilot and undecided between the RDX and the TSX wagon.  When we visited the dealership for the first time, we were able to test drive both cars.  I was not ready to commit one way or the other.  We were not overly pressured and when I decided that I wanted the wagon, I emailed the dealership asking for the price of the car delivered with the accessories I wanted.  My email was answered promptly by Suzi Hendrixson.  I called the dealership with a credit card number to hold the car, they faxed me a credit application, which I filled out and faxed back.  My wife and I went to Piazza Acura of West Chester a few days later for delivery.  Everyone was great; it was an easy and pleasant transaction that I have ever experienced.    I would shop at Piazza Acura of West Chester again, without hesitation!  Oh and I love my new car!!

David April 6, 2011, 2011 TSX Wagon

"Received a High Level of Service"

I have tried many other repair sites, trying to save a little bit of money, but I have never received the level of service, that I get from Piazza.  At Piazza, the problems are always fixed right, the first time.  I know sometimes going back to the dealership may cost more, but you definitely receive what you pay for.  I do not trust anyone else to work on my car, except for Piazza.  I will continue to go back to Piazza Acura of West Chester.  When I am ready to purchase a new Acura, I will also return to Piazza.

Richard April 4, 2011 (Coatesville, PA)

"Great Salesperson"

Alicia was an excellent sales rep for Acura.  Her knowledge of the product from the time I test drove the vehicle to taking delivery was terrific.  She has a very nice way about her, personable yet professional.  She was knowledgeable and anything she felt needed confirmation about, she wasn't shy to double check just to be sure we were satisfied.  The dealership has been very accommodating as far as working with us negotiating, delivery time of auto, working with my schedule for the after delivery installation of running boards and the loaner of a car plus coupon for a car wash.  So far, I have been very pleased and love my MDX!  Of course, I heard from people at work that I would not be disappointed with the personnel at the dealership, which is partially why I sought out Piazza Acura of West Chester.  As stated before, Alicia was very knowledgeable and patient with me trying various features.

Rosemary March 29, 2011, 2011 MDX

"Great Service"

You guys are the best!  Courteous, knowledgeable, prompt and very attentive to your customers. 

Michael March 23, 2011

"Very trusting"

I am writing to comment on the quality of service that I receive at Acura of West Chester.  I am the proud owner of a 2004 Acura TL which I have serviced at this facility.  I have owned many cars over the past fifty some years and I have always been leery when they required Inspection or service.  My feeling of uneasiness came from the fact that they always found something in need of repair or replacement.  I have never had these bad vibes when I take my car for service to Piazza Acura of West Chester.  Cordial workers greet me upon entering.  Service writers are pleasant, knowledgeable and anxious to serve.  Mechanics are excellent.  Last but not least is the service manager, Darren Griffith.  He is patient, understanding, and never too busy to listen to my concerns,and alleviate them.  The best word to describe the feeling I have when I speak with Mr. Griffith and those working in his service department, is trust. 

Robert March 20, 2011, 2004 TL (West Chester, PA)

"Excellent Experience"

I had an excellent experience with your service department.  I actually referred my boss to your dealership who also has an Acura.  It was very convenient for me to find a dealer in the area I could utilize during business hours instead of having to commit my Saturday mornings.  It was a pleasure dealing with all of the service staff. 

Ellie March 7, 2011

"Best Experience at Piazza"

Dear James McGill,

On Saturday February 26, my wife and I entered Piazza Acura to test drive an Acura RDX.  We were greeted by a salesman named Brett Green.  We talked briefly about the RDX and then took a test drive.  My wife and I completely fell in love with the car.  Before the test drive, we thought we were interested.  After the test drive, we were convinced that we did not want to consider any other make of crossover.  What happened after this is the best part.  During our married life, we had been in many different auto dealerships, but the way we were treated at Piazza was the best experience we have ever had.  We are still talking about our best car buying experience.  Brett Green is the ultimate professional salesman.  He was knowledgeable, easy to talk to, genuinely concerned, and very patient.  We never felt pressured in any way.  We especially appreciated the negotiating phase of the transaction.  He gave us an initial price, we told him what we wanted.  He came back with a counter offer and we have waited 15 to 20 minutes between these rounds.  At Piazza it was 5 minutes at the most.  He did not have to bring his sales manager or someone else to try to convince us that they were doing us a big favor.  The business manager, Michael Spillman, was a pleasure to deal with.  He got our names correct on all the forms.  Everything was explained clearly and to our satisfaction.  When we initally approached Piazza, we were apprehensive about what we were about to go through.  Piazza has convinced us that there are still some really good businesses that we can enjoy dealing with.  You can be certain that we will tell our friends and relatives about your excellent dealership.  By the way, we love the RDX more every day!! 

Keith & Judy March 1, 2011 (2011 RDX)

"Service was Above & Beyond"

The service advisor that helped me was probably one of the nicest and most informative people I've ever dealt with.  Everyone is always very nice at your dealership, but he went above and beyond.  Thank you. 

George February 11, 2011

"Exceptional Service"

The service at Piazza Acura of West Chester is exceptional.  Having a loaner car is so convenient.  The staff in the service department are the best. 

Phyllis February 11, 2011 (Berwyn, PA)

"Thank You"

The recent service visit I had at Piazza Acura of West Chester was excellent.  The process for checking in and out was very efficient. 

Vince February 11, 2011

"Wonderful & Reliable"

I have been bringing my car to Piazza Acura of West Chester for several years.  They are always very responsive.  In this recent instance, I called them in the morning; they were able to get the car in for me and a loaner, on the same day.  They understood that I had a saftey concern with driving the car and made sure that the car was seen immediately.  I am very fortunate to have such a wonderful, reliable dealership nearby.  Piazza Acura of West Chester is really a wonderful dealership.  I have had nothing, but postive experiences since I started years ago! 

Julie February 8, 2011 (Chadds Ford, PA)

"A Big Thank You"

I want to give a big thank you to the service team for keeping the service department open, so they could fix my tire.  The treatment I received, makes me glad that I bought an Acura from Piazza. 

Steve February 5, 2011

"Very Efficient Service"

My recent service at Piazza Acura of West Chester went very well.  My wife and I thought everything went smooth and the service team was very efficient. 

Jim February 4, 2011

"Great Service Department"

The service at Piazza Acura of West Chester was fine.  I really appreciated the great service I received. 

Bill February 3, 2011

"Very Pleasant Sales Experience"

Just purchased a 2011 MDX from Piazza Acura of West Chester.  It was such a pleasant experience.  Up front pricing, very knowledgeable staff, excellent communication, vast inventory - I highly recommend them!

Mike January 27, 2011, 2011 MDX

"Fantastic Service"

Phenominal service department at Piazza Acura of West Chester.  The service is quick and efficient.  I receive great service everytime!  With the great service department at Piazza Acura of West Chester, makes owning an Acura a pleasure. 

John January 21, 2011

"Fantastic"

The service that I received from Piazza Acura of West Chester was fantastic.  It actually took less time than I was expecting, which I was thrilled about!

Kristin January 16, 2011

"Everything was fine"

Everything went very smooth at my last service appointment.  They even offered me a loaner, when I didn't request one earlier.  I was very appreciated.  I always give the service teams the highest marks possible. 

Ken January 6, 2011

"Treated very Well"

No problems at all with my last service visit.  My vehicle was ready early than expected and the cost was not bad at all.  As always, I was treated with courtesy. 

William December 31, 2010

"Very Professional"

Everything was great, as always.  I can't tell you enough how much I appreciate the professionalism of the service people, especially John, who always let's me know exactly what I need and is honest to tell me what can wait and what cannot.  Everyone is pleasant and most accomodating.  In today's world, it is a pleasure to deal with an organization like yours.  Believe me it is not like all of the other Acura dealerships out there.  I took my car to another Acura dealership and the service was not good.  When I emailed them all my issues, I never even received a response!  Thank you very much Piazza Acura of West Chester. 

Kim December 14, 2010 (West Chester, PA)

"Great Salesman"

The salesperson, Mark Bandjough, was very easy to work with.  He went out of his way to make sure that I received the vehicle that I wanted, at the right price. 

Mike December 13, 2010 (West Chester, PA)

"Fanastic Service"

Your walk in service option is fantastic.  I was in and out in less than 45 minutes with no coordinated appointment.  Thanks Piazza Acura. 

James December 1, 2010

"Great Internet Sales"

The internet sales manager, Suzi Hendrickson, was very good and professional.  I will be back in the spring to purchase an MDX from Piazza Acura of West Chester.  This dealer did a very good job of handling internet sales.  Piazza Acura of West Chester is much better than any other dealer I have ever visited. 

Dan November 26, 2010 (Frazer,PA)

"Terrific Experience"

Mike Spillman, the finance manager, was friendly, helpful and efficient.  The service department was nice, friendly and accommodating.  The experience was great throughout. 

Joseph November 23, 2010, 2010 TSX (Downingtown, PA)

"Good Experience"

Mark Hutchinson, the salesperson, did a good job and was attentive throughout the process.  I did not feel pressured.

Hiral November 23, 2010, 2010 TSX (Coatesville, PA)

"Best Acura Dealership"

Everyone at Piazza Acura of West Chester is the best.  I travel 45 minutes to have my car serviced there.  New Castle Acura is 10 minutes from my house, but not worth my business.  Thanks again.

Mike November 15, 2010

"First Class Service"

As usual, the service I received was excellent and the people I met with were extremely helpful and polite.  Thank you for an excellent service experience.  I have leased five cars from you and have had all of them serviced at Piazza.  Your organization is first class, the very best. 

Helen November 15, 2010

"Outstanding"

John Brescia, the General Manager, was outstanding. 

Graeme November 12, 2010, 2011 MDX (Chester Springs, PA)

"Excellent Experience"

Everyone in the service department was very professional, courteous, and accommodating.  I have been going to this dealer for 20 years and love it.  I have already recommended them many times. 

Deborah November 11, 2010 (West Grove, PA)

"Customer for 15+ years"

I have been a customer of Piazza Acura of West Chester for 15 plus years.  I have no complaints.  This is the best dealership out there!

Deborah October 29, 2010 (West Grove, PA)

"Fantastic"

My salesperson, Michelle Getty, was fantastic.  She was very easy to deal with and made me feel comfortable.  Suzi Hendrixson, the internet salesperson, was very good.  All in all the paperwork process was very easy.

Jeffrey October 19, 2010, 2010 MDX (Kennett Square, PA)

"Outstanding Service"

We have purchased many cars from you over the years and had them all serviced at your dealership.  In every case, over all these years, we have received nothing less than outstanding service from everyone with whom we've dealt with.  Your service department is the best and a real credit to your organization.  Thanks again. 

Ken October 14, 2010

"Purchased Several Cars"

We have purchased several cars from this dealership and have always had them serviced here as well.  One of the most important factors in our purchasing decision was the quality of their service department.  Whenever we have a problem with one of our Acuras, we take in it for service, where it has always been outstanding.  A first rate service department with highly professional personnel, which is great to the dealership and Acura.

Barbara October 13, 2010 (West Chester, PA)

"2nd Piazza Acura Purchase"

Purchased 2 cars from Cornell McMillan at Piazza Acura of West Chester in the last 3 years and hope to buy a third from him three years from now.  He does everything possible to meet our needs.  I have nothing but positive things to say about him and the Piazza staff.  Great job to all. 

James October 8, 2010 (West Chester, PA)

"Smooth and Simple"

This was a smooth and simple transaction at Piazza Acura of West Chester, everything went very well.  The people were very nice and friendly.  I love Acuras! 

Gregg October 8, 2010, 2011 MDX (West Chester, PA)

"One of the best I've ever seen"

My service visit went extremely well, as always!  The Service Department is one of the best I've ever seen, and makes it very easy and pleasant to get service performed.  I especially like how you explain everything that you're doing along the way.  Thank you for the excellent work!

Patricia October 4, 2010

"3rd Purchase"

This was my 3rd purchase from this dealership and it was an excellent experience.  The internet manager, Suzi and the finance manager, Mike, were both very excellent and helpful. 

Patricia September 29, 2010, 2011 MDX (Downingtown, PA)

"2nd Purchase"

This was the second vehicle that I have purchased at Piazza Acura of West Chester.  Mark Hutchinson, was my salesperson, and he was excellent.  Everyone at this dealership was great and did a nice job.  I was very pleased with my experience at this dealership. 

Frank September 25, 2010, 2010 TSX (Landenberg, PA)

"Great Service Team"

Just wanted to pass along that the team at West Chester Acura was great!  Steve assisted me with a tire issue that we had also previously looked into and was able to resolve it for me pleasantly and quickly.  He was more than accommodating to my inquiries on both occasions and made me feel welcome to ask any and all questions.  Thanks for the great service!

Jessica D September 22, 2010

"Hassle free and Easy"

My experience was hassle free and easy.  I was interested in the car and following the test drive and with the salesperson experience, I was ready to buy.

Robert September 22, 2010

"Been doing business for awhile"

I have done business with this dealership since the Legend first came out.  They still have the best folks ever manufactured. 

Theodore September 20, 2010

"Worth 90 minutes away from my home"

Rob Moffa was outstanding.  The dealership is 90 minutes from my home, but I will return because of the excellent service. 

Michael September 17, 2010

"Best Service"

Piazza Acura of West Chester has the best service department around.  I only trust them for all of my car's needs.

Travis T September 15, 2010 (Aston, PA)

"Great Service Department"

Everything went very well.  Piazza Acura of West Chester has a great service department.  Thank you, Marie, for coordinating my appointment.  Well done. 

Bob September 9, 2010

"Great Service!"

Everything was great.  I was in and out quickly.  I really enjoyed the coffee and was able to work in the waiting area. 

Jack September 8, 2010

"4th Acura"

This is my fourth Acura and I enjoy their reliability and comfort as well as their safety.  This dealership has always provided excellent and timely service in a pleasant surrounding.

Lawrence September 2, 2010

"Great!"

I have spoken to and met over 25 car salespeople before meeting Mark Hutchinson. Without a doubt, Mark is the best.  No one else was as thorough in explaining the car, taking the time to carefully demonstrate features, etc.  That type of impression is long lasting and I am certain this makes Mark very successful.  I will cetainly think about Mark and recommend him to all my friends and family who are looking for new cars.  Keep up the good work!

Sam S August 27, 2010

"Satisfied!"

I do not have any compliants with the service.  Everything was done to my satisfaction.

R.E August 27, 2010

"Excellent Service"

Everything went very well.  Service was excellent.

Thomas W August 21, 2010

"Great Service"

Thank you for such great service. 

Corinne S August 20, 2010

"Everything was excellent"

As always the service was great.  I appreciated everything!

Hemali S August 19, 2010

"Very Positive Experience"

I always have a very postive experience when I visit Piazza Acura of West Chester dealership, especially the service department.  I never hesitate to recommend their service department to my friends.  I have owned four Acura cars and will always remain faithful to them, mainly because I can always rely on the service department.

Ann R August 6, 2010 West Chester, PA

"It's worth the 30 minute drive..."

I have an Acura dealership closer to my home, but I have and will continue to drive 30 minutes out of my way to go to Piazza Acura of West Chester.  This is the place for all of my Acura service needs.  I have always been treated well and they have truly earned my business.

Olga T August 6, 2010 Wilmington, DE

"Best Experience at West Chester Acura!"

I would like to thank the great folks at West Chester ACURA and the service department - especially Darren Griffith, John Davenport and Gail Smith for taking the great care of the 1989 RED Legend all these years.  We made it to 321,000+ miles!!!  The car will be 'officially retired' 8/11 - which is exactly 21 years to the day when I first took the keys.  Super piece of work from ACURA.  I hope someday to be back in another 'legendary' ACURA. 

Elizabeth A August 4, 2010

"Good Experience"

Everything they said they were going to do was done in a timely manner.  It was a good experience.

Raymond P August 3, 2010

"Great experience!"

They were consistent, friendly, courteous, and responsive.  It was a comfortable environment. 

Linda S August 3, 2010

"Professional Service"

Piazza Acura is the most professional service that I have ever experienced.  All of the associates are well mannered, respectful, prompt, and very professional.  My wife drives another make and routinely tells that dealership to have their service department trained by people at Piazza Acura.

Edmond R August 2, 2010 Kennett Square, PA

"Great Service Department!"

I liked how quickly they waited on me.  The work they actually did on the car.  The reasonable price they charged, and the turnaround.  We didn't even have an appointment. 

Deborah W August 2, 2010

"Very Organized"

Everything was very organized.  They had all the information the night before and prepared it.  My car was ready when they said it would be; at the promised time.  Everybody was unbelievably nice as well as very professional!

Rosemarie C August 2, 2010

"Postive Experience"

The Piazza Acura of West Chester staff was friendly and smiled a lot.  It was an upbeat atmosphere.  I was very impressed with the service department and plan to be back in a few months for my state inspection!

Majorie S July 30, 2010 West Chester, PA

"Honest, Fair, & Helpful"

Mike, Mark, and Suzi were a pleasure to do business with.  Extremely honest, fair, and helpful.  Great employees who are an asset to this dealership.

James July 27, 2010

"Great Experience!"

To Zachary Jardine:
The service in terms of attention to detail, feeling appreciated and treated as important (a customer) at West Chester Acura was beyond what I have seen anywhere in any business that I have encountered.  Whoever is in charge of the way business is done and the way people are trained knows what they are doing and his wisdom beyond common business practices.  I usually do not write or have time to write letters about things like this, however I am so pleased to have the opportunity to give you feedback.  This is an organization that I would like to work for.  Thank you for the opportunity to express my admiration and appreciation for the quality of what you are doing.

David P July 24, 2010

"Pleasant Service Department!"

Everything was smooth.  I was very pleased with the service provided, from the time I dropped mine off and got a loaner to the pickup of my car at the end of the day.

Bruno S July 23, 2010

"Absolutely Wonderful!"

The service department was absolutely wonderful and I was happy (and impressed) with the service provided. 

Chandra W July 16, 2010

"Pleasant Staff!"

Service was excellent and I was very pleased with the pleasantness of the staff, how they cleaned the car, and love the internet/tables available so I can use this time productively.  Many thanks!

Lisa G July 9, 2010

"Excellent as Usual!"

My service was excellent as usual.  Darren and his crew are to be congradulated, no matter what the job entails...

Gary G June 26, 2010

"Great staff at West Chester Acura"

I have purchased Acura cars for 23 years since 1987.  I love Acuras.  They are fun to drive, very comfortable and reliable.  I have never had an Acura car stall or break down on the road.  West Chester has a great staff of people who are always very professional, very informative and courteous.  Five star excellent experience.  John Brescia who runs West Chester Acura is a very nice guy to deal with and always very professional.  He has really looked out for me over the years and so has Darren the manager of the service department.  Thanks to everyone at Acura for making the purchase of my new Acura TSX a wonderful, outstanding experience.

Sharon June 12, 2010

"Excellent Service"

We purchased a Used Acura from another Acura dealership. Shortly after 2 months the transmission broke. We contacted them and were told to bring it to the closest dealer, which was Piazza Acura. After diagnosis, Piazza confirmed the transmission was bad along with a broken motor mount and rear strut.  This first Acura dealership would give us no help and said it was our problem. The cost of the repair was $4800. Piazza Acura was willing to go to bat for us and negotiated a repair price with Acura Corp. that was just a fraction of the original price. When the original Acura dealership let us down, Piazza Acura stepped up to the plate. They even gave us a brand new 2010 Acura TL as a loaner car while ours was being repaired. John in the service department was great. Thanks!

Bacri April 29, 2010

"5th Purchase"

Mike Casey, the sales manager was a phenomenial individual.  He was a class act, he operates with a high degree of integrity and professionalism.  Darren the service manager and John from service, were both excellent.  This is my fifteenth Acura and the fifth from this dealership.  Bob Ruhno was my salesperson and was great.  Three of my family members have purchased from this dealership as a result of my recommendation.  Great dealership!

James April 1, 2010, West Chester, PA