"Great, Quick Service!"

I had a recall on my 2005 Acura TSX.  I brought the car in, and not only received a free fix on my recall, but also received an inspection and a free car wash.  I was in and out in a day.  The service was quick and I was happy to see what they had checked, my brakes and tires in addition to taking care of my recall.  Very happy with the service here. 

EMP May 13, 2013

"Flawless Service"

Great service.  Always easy to schedule a service appointment.  When you arrive, the check in is quick and easy.  After checking in, you wait in a clean waiting room that includes a tv, coffee, water, soda, tea and light snacks.  There is also free wireless.  The service is always completed sooner than promised and they are good about informing you of issues,but not pressuring you to fix them; rather, they educate you as to what may or may not be necessary at the time.  I bought my car here in 2006 and have continued to service it here ever since.  Car is running great 7 years later.  Thank you, Piazza Acura of West Chester! 

TSX Owner May 12, 2013

"Top-Notch Dealership"

Ed Underwood,

I want to thank you once more for your assistance in purchasing my new RDX.  I love the car, and I am sure I made the right choice.  I appreciate your patience as I labored over the decision of which model was best for me.  Throughout the transaction, you demonstrated that you are knowledgeable about your product and were always very professional in your dealing with me.  I know that customer contact and follow-up is a big component when working in sales.  I must say that, out of all the dealerships I visited and all the sales associates I met, (and there were several), you did the best job of staying in touch without over doing it.  It was truly a pleasure doing busy with you.  I hope to see you again when Phil is ready to buy his next car.  I'll definitely send anyone who I think is a good prospect for an Acura purchase to you.  The Piazza dealership has been top-notch as well. 

Beth April 24, 2013 (Chester Springs, PA)

"Smooth and Professional Transaction! "

Rob Moffa,
Thank you again for a very smooth and professional transaction and excellent personal service.  The TSX was fantastic all the way back to Michigan and was an absolute joy.  It really does look, feel and drive like a brand new car.  My wife absolutely loves the TSX and was shocked at the near perfect condition that the car was in, she was sure that you were exaggerating the condition of the car.  You were exactly right in your assessment over the phone!  Thanks again and please pass my regards to the rest of the helpful staff at Piazza.  When we purchase our next Acura, I hope that it will be at Piazza.  It was more than worth the trip!

Chris April 12, 2013 (Michigan)

"Great Customer Service! "

Piazza Acura of West Chester is top notch. Always friendly. Always helpful.  The staff is very courteous. Everyone from greeting to paying to leaving seems concerned about the customer and their vehicle!

LBO April 8, 2013

"Great Service Visit! "

Car was serviced in a very professional manner - good customer relations, serviced well, quick turn around. Exceptional job all around by everyone we dealt with.

Beatrice April 7, 2013

"Highly Recommend Service Department"

This is the best service department I have dealt with in my entire life. I would never go anywhere else. I intend to buy my next car here. Highly recommend to everyone.

Keith and Judy April 1, 2013

"Great Service Department!"

Lee in service was quite helpful. He called me and answered my questions when I left the car.  I received a loaner and received the car earlier than requested.

Sharon March 18, 2013

"Nice Experience! "

Rob,

Thanks for a nice experience at Piazza Acura of West Chester today.  Given some of the manipulation techniques I've had the last few weeks, this was a breathe of fresh air.  I think this 2008 Toyota 4Runner is a really good match for me; my personal life needs and m finances at this time.  Clearly, the vehicle was taken care of and I feel I'm the right kind of guy to take it forward.  The price was fair, and I appreciate the way I was treated with respect today.

Rick February 9, 2013 (2008 Toyota 4Runner)

"The service was first class, as Always! "

Purchased my second Acura RDX this time; MDX the first time from Piazza on New Year's Eve, so need I say more?  The product is world class, as so is the dealership.  From regular checkups to loaner vehicles, service on time to comfortable waiting area.  The personnel are professional and courteous.  They even refer to me as "Sir."  I don't get that level of service very often!  The car wash and/or wash coupon is a value add.  And, the follow up means they care!  Great job!! 

Chris February 4, 2013 (Acura RDX)

"Satisifed Customer! "

My car had a few very annoying issues that normally happen as a car ages.  Every issue was taken care of the oil changed and had a courtesy wash.  The loaner car makes the service so easy.  The service department is one of the reasons we continue to keep our Acura. 

A.F. January 30, 2013 (Lyndell, PA)

"Hassle Free Service"

Piazza Acura of West Chester got me in and out as promised.  A great benefit in this busy time!

Robbe H January 26, 2013 (West Chester, PA)

"Friendly and Cooperative "

Made appointment for product updates.  Everyone I contacted was friendly and cooperative.  The representative called me and suggested an oil change.  Also suggested state inspection which was due soon.  Gave me a loaner car which was great.  Work was done very early.  Altogether a very, very pleasant experience. 

John January 24, 2013 (Garnet Valley, PA)

"Great Service! "

The service is always the best from the moment I drive in until I leave.  Everyone is very accommodating.  They explain what they are doing and why it should be done, but leaving up to me entirely to make a decision. 

Kathleen January 23, 2013 (Wilmington, DE)

"MDX Service "

I was in and out in 45 minutes, start to finish.  Very responsive team that did only what was needed and took the time to show why.  I love the vehicle and service. 

Bill January 23, 2013 (Collegeville, PA)

"Excellent Service! "

I get excellent service and I would wouldn't think of taking my car anywhere else. 

DT January 22, 2013

"Wonderful Service "

I brought my car in for repair services.  I received a loaner car as promised.  The repairs were done quickly and I was able to pick up my car the same day.  Gail was very helpful and pleasant to work with. 

Tricia January 19, 2013 (Aston, PA)

"Great Staff! "

The team clearly explains the details of the repairs required and always provides a loaner at no extra cost. 

Greg January 18, 2013 (West Chester, PA)

"Excellent Service, Everytime "

I bought my TSX at Piazza Acura of West Chester four years ago and have had it serviced there since purchase.  Service personnel and knowledgeable and attentive and the service has been excellent every time.  Issues are addressed immediately and with customer satisfaction as the ultimate goal. 

Celtis January 18, 2013 (Chester Springs, PA)

"Excellent Dealership! "

From buying the car last year to all of the regular routine service, this dealership is excellent.  Very friendly people and a great dealership to deal with.  I will stuck with an Acura for a long time and continue to return to this dealership for any future car needs. 

A.F. January 16, 2013 (Malvern, PA)

"Highly Recommended! "

The dealer's facilities and service were excellent.  The car repair was delivered on time as promised!  I expect to do business with this dealer in the future. 

DBK January 12, 2013

"Wouldn't go to another Acura dealer"

Piazza Acura of West Chester is 45 minutes from my house.  There is an Acura dealer 5 minutes from me.  This is the second Acura I purchased from Piazza Acura of West Chester.  I think that says it all - great price, friendly people, service is well run and a great dealership!

Al January 10, 2013

"Prompt and Courteous Service"

The service representatives were very prompt and provided courteous service.  Time waiting was - 35 minutes, which was great!  The mechanics were on the ball and helped me exit quickly. 

GM January 9, 2013

"Excellent Sales Experience "

I had an excellent experience with buying the ILX.  My salesman, Brent, provided great service.  He walked me through all the features of the car, let me know about the different packages available and was extremely knowledgeable and able to answer any question I had.  When it came to the actually purchase the business manager made it a seamless process and was friendly and knowledgeable as well.  Overall, my best car buying experience to date.  Looking forward to continue working with Piazza, Brent and the rest of the team again! 

Bob January 3, 2013 (2013 ILX)

"Great Service Experience!! "

My 2005 TSX timing chain had skipped a couple of teeth while traveling out of town rendering my car helpless.  I had it towed to a local dealership who provided me with an expensive repair option.  Sensing that the dealer recognized that I was from out of town and possibly taking advantage of that fact, I opted to have my car towed to Piazza Acura of West Chester, PA where I had originally purchased the vehicle.  Although, I used an alternative towing solution to get the vehicle to Piazza, everyone at Piazza that I dealt with went out of their way to assist me.  Upon arrival, I was immediately alerted that the vehicle had arrived and that every effort to look into the situation would be done shortly - even though the Christmas holidays were in full swing.  Long story short, Piazza technicians confirmed what the other dealer had told me was wrong with my vehicle, but offered a more reasonable estimate to make the repairs.  Most importantly, I continued to maintain a sense of trust with what Stuart and the technicians had conveyed to me.  All repairs were completed on time and within the original estimate - exceeding all of my expectations.  In addition, to the immediate repair situation, I had an 'unusual noise' coming from underneath the hood whenever I made a sharp right-hand turn.  It suddenly appeared when a local tire installer replaced my tires.  I never told Piazza about the noise, but Piazza must have notice the rubbing sound and fixed that as well.  All-in-all, the service and attention to detail by the Piazza dealership is the only reason why I continue to buy our cars from them and to have them serviced (if need be).

Richard December 27, 2012

"Nice Experience"

In and out in 45 minutes.  Nice experience, friendly staff, coffee while you wait.  I received a coupon for a car wash - that was a nice touch as it was too cold to wash.

Phil December 24, 2012

"Very Professional and Caring"

My power window broke on the way to work. I was freezing with the window open. I drove to the dealership and asked if they could help me. They were very professional and caring.  I had never been to the dealership before. They immediately took my info, diagnosed the problem, and had the repair completed within an hour and a half.   I was able to get to work and continue with my day.  I feel that Stuart went above and beyond in taking care of everything for me.

Tanzanite December 13, 2012

"Pleasant and Professional "

I have been doing business with Piazza Acura of West Chester since it opened. At the beginning I was impressed with all aspects of the service and since then, it has continued to get better.  I purchased my latest Acura in 2011 specifically because of the service experience I had received in the past; specifically, the quality of the work, the adherence to the schedule and estimate and the overall professionalism of the organization.  Lee Mang has been especially helpful throughout. During their service, Steve Herskovitz, did an excellent job in keeping me informed of work scope, cost and schedule. Marie was pleasant and professional throughout.
Overall, another satisfying experience.

Dan December 12, 2012

"Excellent Service"

I have dealt with this dealership for over 20 years. Excellent service. Excellent products. People are cordial and friendly. Honest folks who put the customer first.

Ted December 11, 2012

"Great Customer Service"

I have been a long time Acura owner.  In that time I have always used Piazza Acura of West Chester exclusively for all my service needs.  It is so refreshing to return visit after visit, year after year and continue to see the same smiling faces.  That says so much about an employer as one that takes care of their employees.  That same care is carried down to any customer that walks through your doors. 

Michael December 7, 2012

"Good Service Visit "

Completed my inspection in an hour or less.  Everyone I dealt with was very courteous.  Dealership has a good system in place.  The coffee and other beverages and comfortable seating make the wait go by quickly. 

Gloria December 5, 2012

"Wonderful Service Experience"

I had a wonderful experience with your staff on November 21st when I brought in my car which did not responded well with gas pedal and met with Stuart at your service department.  He was not only cordial, but also very knowledgeable; he figured out very quickly what the problem was.  I would highly recommend Piazza Acura of West Chester's service department!  

Kuwon December 5, 2012

"Great Service Team! "

Everyone is so pleasant at Piazza Acura of West Chester.  Nothing is ever an inconvenience.  They do fabulous work.  The loaner car is waiting for you when you get there and the car is always done when they say it will be.  They call to review any service that needs to be done and let you know the price and urgency of the repair.  Great team to work with!!

Phyllis December 5, 2012

"Professional, Friendly and Knowledgeable "

I have purchased two cars from this dealership and have always used only their service department for both of them.  The personnel are professional, friendly and knowledgeable.  The waiting area is attractive, clean and comfortable. 

Steve December 5, 2012

"A Piazza customer for over 20 years ... "

I have been a customer at Piazza Acura of West Chester for over 20 years and have purchased eight vehicles from them.  The reason I return is because of the service department.

Richard December 3, 2012

"Great Service Department! "

I wanted to say that I really appreciated Stuart handling my inspection this week.  I really appreciated the extra effort that he did on my behalf.

Jennifer November 9, 2012 (MDX)

"Nice Service Department"

Darren,

Your service department recognized that my inspection sticker was about to expire in just a few days, something I had overlooked.  My rep used the state's online website to renew my registration and then my inspection was completed in a timely manner.  Your team saved me a lot of time and perhaps helped avoid a ticket for an expired registration.  Nice job, service department!

Nick October 31, 2012 (2009 TL)

"Excellent Service Staff! "

Dear Mr. Brescia,

I wanted you to know how pleased I am with the personnel in your service department.  My encounters with Marie Pasquella have always been pleasant and professional.  She is always positive, competent and willing to go the extra mile to satisfy a client.  I recently had some difficulty with my vehicle and she managed to resolve my concerns on a busy Saturday in your service department.  I was also impressed with Stuart Magerfleisch,who demonstrated excellent communication skills and handled my service request with concern.  He asked a number of very specific questions to help diagnose the problems with my vehicle, promised to address my concern and had the vehicle ready as promised.  Darren Griffith always manages to find time to review a service concern with me and I appreciate his professionalism and knowledge base.  Kudos to those fine professionals for their excellent public relations and technical skills.  I am aware of the demands of clients in the automotive industry, and feel that Marie, Stuart and Darren always meet those demands in a professional, personable and efficient manner.

Toby October 15, 2012 (Garnet Valley, PA)

"Professional Service Team"

Piazza Acura's service department is one of the best I have seen in the luxury market.  Their service team is professional.  They make the customers feel important and appreciated, which is something not often explained these days.  I would highly recommend purchasing a car from the Piazza Auto Group and getting your car serviced there.

NKD October 8, 2012

"Excellent Service"

After a long night made longer sitting on the Interstate 95 at 11pm to have a flat removed, the last thing I wanted was a delay in getting the flat replaced.  The Piazza service team got me in at my convenience, replaced the tire and a comprehensive inspection done and, within an hour, I was on my way.  With time being my greatest premium that day, I was still pleasantly relieved with the ease with which the intake, replacement and exit was done.  Any my experience at Piazza, over the last 5 years, is that every since service appointment goes the same way - seamlessly.   

Ted October 8, 2012

"Highly Recommend Jeff! "

Just bought a new 2012 Acura MDX from Jeff and had a terrific overall experience.  If you're in the market for an Acura stop in and ask for Jeff.  He makes you feel at ease throughout, respects your time and delivered on everything that was discussed/agreed to.  I love our new MDX.  Thanks Jeff!

Athen October 6, 2012 (2012 MDX)

"Extremely Professional Sales Team"

I have bought a brand new 2012 Acura MDX from this dealership.  The sales team was extremely professional and it was a very pleasant experience on the whole. 

CKRT October 5, 2012

"100% Recommended "

I drive further to go to Piazza Acura than some of the closer dealerships, because of their friendly service and welcoming presence. I feel comfortable leaving my vehicle for service and know that they will work with me on anything that needs to be done. They will not do unnecessary service and try to save me money wherever they can. Bill walked through all of the diagnostic tests that were completed and explained them thoroughly to me. They told me it would be an hour and half to complete my service, but it was much shorter. This is a great dealership for service and to buy a new vehicle. I 100% recommend Piazza Acura!

K Wag Septermber 22, 2012

"Fast and Helpful Customer Service "

Customer service was fast and helpful.  I waited while the service was done.  It was quick and complimentary bottled water, soft drinks and coffee was available while I waited.  The car was fully checked over and I didn't require anything special on this visit (only State Inspection and Service Interval). 

Joe September 2, 2012

"Great Service Visit!"

Darren, Service Manager, said he'd work until wheel vibration was resolved and he delivered as promised. Gail kept in touch with me all along and when she told me the "brake problem" I thought I had was just some golf tees they found rolling in trunk storage handle I was embarrassed but happy to save the money for a brake job I was expecting. Kudos everyone!

Dan August 26, 2012

"Friendly Service"

Friendly service. They informed me on additional services recommend by Acura. They gave me a ride to work and called me when my car was ready. They even washed and vacuumed the car. I will use them again.

T.B. August 24, 2012

"Great Service! "

Hi Marie,

I had a great experience - service completed within the time estimate and professionally done.  The staff was courteous and they have a comfortable waiting area. 

Drew August 9, 2012

"Great Service! "

My inspection was complimentary because I purchased my car at this dealership. Service was focused on my and my car needs. This group makes me feel comfortable and I always know what the price and outcome will be. The team ensures that I know how my TSX works. I love my TSX. We have 2 one over 8 years and 120K miles. And a 2 year old. Bought at this dealership.

Dr. McPip August 5, 2012 (Paoli, PA)

"Quick and Easy! "

I was greeted and handled like a rock star.  I was on my way very quickly!  I had to pay to rotate my tires.  I received a report card on my car.  Many thanks to Marie and the whole crew at Piazza Acura of West Chester's service department! 

Anne July 27, 2012

"Great Service!"

Marie,

The service appointment went very well.  John at the service desk was very helpful.  He provided great service over the phone when I called last week and was great in person when I picked up the car as well. 

Chris July 2, 2012

"Smooth and Organized Service "

My experience for my recent state inspection and check up was smooth and clearly well organized.  I received a loaner and it was clean and ready.  I received a call informing me of when I could pick up the car and that there were not any recommendations for any additional work.  Overall, my experience was excellent, and will likely be a big influence when I come to replace my car in the future. 

Stephen June 29, 2012 (2009 TL)

"Great Service Team"

Darren,

My recent service experience by far has been the best I ever received.  This was my first visit to the West Chester location and I will be back if additional service is needed.  Thanks for putting together such a good team. 

Rick June 27, 2012 (Springfield, PA)

"Kudos" to the Service Department!

I really want to give "kudos" to the service department team.  So far, I have visited twice to the Acura service department and I really satisfied with the level of service that we have been getting.  I will definitely recommend any of my friends who own a Acura to come to Piazza Acura of West Chester to have their Acura serviced.  Please keep up the good work.  We will be expecting the best level of service from Piazza and their team!

Benny June 19, 2012

"Thanks Again! "

I have been in the retail industry for over 25 years now and I must say that every time I visit Piazza Acura of West Chester for service I am impressed by the customer service you guys provide.  I am captivated by the whole experience starting from when I pull into the service bay and get out of my vehicle, up to when I complete my transaction and am returned my vehicle ready to go in a speedy time frame.  I am always welcomed by a friendly smile and a hello Sir, ending with a thank you and come again.  Experiences as these mentioned above keeps me a Acura owner for life!

Jose June 12, 2012

"Professional Staff!"

I was here this past weekend, to get my MDX serviced. Really professional staff . The express service was really quick and they had a nice waiting area with complementary beverages. It was a quick in and quick out...

R.O. June 5, 2012

"Wonderful Service Experience! "

Great service,very friendly staff. Completed the service in appropriate time frame. Highly recommended dealership!

Cathy June 1, 2012

"Thank you! "

Darren,

As always, the professionalism of you and your staff, the quality service you offer and the attention to detail was all I could ask for.  The fact that your technicians and/or service personnel make sure the the customer is made aware of anything you found and is given options is a bonus.  It is also appreciated that when the bill is delivered your group assures that the customer understands all the items/costs. 

Jon May 29, 2012 (Acura RL)

"Wonderful Service! "

I wanted to take a moment to let you know that your service department did an excellent job resolving the problem with my TL.  The service coordinator, Lee Mang, was extremely helpful and went above and beyond to assist me.  The car was available the next day in time for me to pick it up and make an evening meeting I had scheduled.  Please extend my appreciation to all those involved. 

Vince May 25, 2012 (Acura TL)

"Excellent Service! "

Excellent experience.  I had an infrequent vibration noise in my 2010 Acura TL, which I researched as being due to one of three problems.  Piazza Acura listened to my concerns (which I had written out) they arranged for an appointment with a loaner.  I was called the next day with a progress report - they found the problem in the transmission software.  Software upgrade was done and they kept the car another day to re-test (while I had a 2012 TL car loaner).  Same service advisor called me the next day with further update.  The staff knows me by name and treats me very nicely.  Piazza Acura of West Chester runs a very professional operation.  They do quality and reliable work that makes it worth it.  Also as regards price, they are less expensive than many other dealers.  I travel from Delaware to use them and plan to continue to do so.  Great car and excellent service!!

Joel May 24, 2012 (2010 Acura TL)

"Great Customer Service! "

Always friendly, detailed in answers about my car and the service provided, responsive to my question and always accessible. Great customer services brings me back continually!

Megan May 22, 2012

"Great Follow-up "

I have been a customer since 1989 and I trust the service at Piazza. I always get good advice from Darren and he follows up on everything while the car is there. They always apprise me of the progress of the service and offer a loaner car if mine has to stay overnight.

Mark May 17, 2012

"Great Experience! "

I just purchased a 2012 Acura TSX last week. The whole experience was great. John Brescia and Ellsworth Rhedrick assisted me and my wife through the process. They were able to answer all of my questions. What was really is impressive is that when I picked up my car Ellsworth came out to the car with me and assisted in setting everything up. When I drove away my cell phone was linked via Bluetooth and my phone's address book was down loaded into the car. I was only a mile away from the dealer and I was able to call my wife from the car's hands free phone system.

I just rolled over 1,000 miles, and I have to say my Acura TSX is everything I expected and more.

I would like to thank both John and Ellsworth, I love my Acura TSX.

Edward May 4, 2012

"Excellent Dealership"

This is an outstanding dealership. I have a 12 year old Acura that I bought new at this dealership. This is the only place it has been for service. We had an issue of the car stopping and John and all worked with me until they solved the problem. This Acura runs like a new car. Last night I have a passenger in the car and asked me if this was a new car. I enjoy dealing with this dealership, feeling good while I am there and when I leave. Everyone makes me feel like I am the only one that they are dealing with, from the moment I drive in, until the moment I drive away. Most people working there know my name. I again thank you all!

Bruce April 29, 2012

"Very Impressed with the Service!"

Wow! I was so stressed because my battery had failed and I needed to be to work by 9am. I got a jump start and called Piazza on my way to work. The agent said - come as soon as possible and we may be able to take care of you and have you to work by 9 or else we will shuttle you. From the mechanic - who was so sweet - to Lee who kept me calm, people were professional and competent. Lee had to find a pin code for my GPS and had me on my way and I made it just in time. I was very impressed and will be back for my regular service.

Janny April 7, 2012

"Appreciate the Honesty"

Darren,

I have grown accustomed to your great service and I am grateful for the excellent manner in which you have treated me over the years.  You may recall that I spoke to you initially when I purchased my TL and stated that you would find me a loyal customer, which I believe has worked to our mutual satisfaction.  I greatly appreciate your integrity and willingness to meet my automotive needs! 

Tony April 27, 2012

"Always Go Above and Beyond"

They listen, they always go above and beyond, the entire staff could not be friendlier, charges are always exactly what quoted and completed work is explained. At Piazza Acura of West Chester, you always get what you paid for.

Gene April 2, 2012

"Outstanding Dealership!"

This is an outstanding dealership. They made my reservation to meet my time and needs. They knew what service I have had on my Acura and we discussed what would be a good list of service items for this visit.

I was greeted with very friendly people and all of my paper work was ready waiting for me. I had several questions in regard to my navigation system and it was answered in a very professional way telling me exactly what my options were. The cost of my visit was discussed with me before I signed the service agreement

I was shown the waiting area, and offered refreshments. The service was finished promptly and John Davenport explained all that was done to my Acura. I paid the bill and my car was waiting for me with an attendant holding the door for me and wishing me a happy day.

I can't imagine a better experience. I actually enjoy having my Acura serviced at Piazza Acura of West Chester. I thank everyone there. You all clearly made my day. As I drove home it was like driving a new Acura, and My Acura is 12 years old.
You are all fantastic!

You all have a Happy Day!

Bruce March 30, 2012

"Excellent Experience - No Complaints at all"

I just purchased my TL as a CPO at a Acura dealer in NJ.  This was my first time having it in for service.  I will be glad to recommend Piazza Acura of West Chester, purely based on the exceptional service I received from Marie and the service advisors, Gail and Stuart. 

Eric April 24, 2012

"Excellent Service Experience"

My experience was excellent.  I was very impressed with Bill.  He was detail oriented and took his time explaining components of the service.  He was polite, very professional and had a nice sense of humor.  I will continue to work with him in the future. 

Daniel March 24, 2012

"Great Staff"

It was a pleasure dealing with the sales and finance team.  They were both professional and courteous.  I have purchased Toyota vehicles and now I am considering switching to Acura.  My wife loves her MDX and I am considering a TL for my next purchase.

Joe March 16, 2012 (MDX)

"3rd Acura from Piazza "

My 2011 Acura MDX is my 3rd and I have had all of them serviced by Piazza Acura of West Chester. They have always provided me with great customer service. Darren Griffith, Service Manager, is very positive and personable and his attitude is reflected in his staff.

Joni March 15, 2012

"Extremely Pleased"

I have been extremely pleased with every service visit I have ever scheduled with Piazza Acura of West Chester. I always get right in and and accommodated in a quicker fashion than any other dealer I have ever purchased a vehicle from. Piazza clearly values me as a customer and that is evident every time I am in the dealership. My car is worked, it is spotless upon return and I have been given loaner vehicles to minimize my disruption. This last visit I didn't anticipate needing one, but when it was evident that the work scope grew, Lee found a car for me to drive almost immediately. 5 out of 5 is my rating for Piazza Acura of West Chester.

Jim March 15, 2012

"Thank You to the Body Shop"

To Geoff Young,

Thanks for your help with the repairs to my daughter's car.  We appreciate the care, concern and service you and the dealership manager, provided in arranging and completing the repairs to my daughter's car.  When she is in the market for a new car, I will certainly recommend that she consider purchasing one from Piazza Auto Group. 

Michael March 13, 2012 (2006 Mazda Tribute)

"Thank You"

To John Brescia,

Thank you for making the purchase of my RDX easy.  I appreciate your time, energy and enthusiasm. 

Gail March 5, 2012 (2012 RDX)

"4th Piazza Acura! "

This is my 4th Acura and keep returning to Piazza in West Chester. Just love the people! Always helpful and get me out there as quick as possible.

Sherry March 2, 2012

"Great Dealer"

Great dealer.....I have been servicing my 2007 RL since new there. Lee, service advisor, is always friendly and courteous. I plan on buying the new 2013 RL once released and will continue my service with this dealership. The follow up to be sure I was happy is fantastic. More dealers should operate this way.

Drew March 2, 2012 (2007 Acura RL)

"4th Acura from Piazza Acura of West Chester"

I like the no appointment feature for the A-1 service.  Comfortable waiting area and friendly and helpful staff.  This is my 4th Acura that I leased/purchased from Piazza Acura of West Chester.

Tj February 28, 2012

"Prompt & Fast Service"

I received prompt and fast service from the time I pull my car in the parking lot until the time I leave. The service waiting area is relaxing with cable TV and WiFi internet access, which means I can continue to work while I wait. Everyone there was nice even if they weren't working with me or my car.

ZB February 17, 2012

"Positive Experience"

Positive experience, from the guys at intake, to the ladies at the front desk writing up the service order, right through to checkout.  Everyone was friendly, courteous and cognizant of my time. 

Tom February 16, 2012

"Great Service Appointment"

The gentleman who assisted me yesterday was very friendly and helpful.  The service only took 30 minutes, which I truly appreciated. 

Liz February 16, 2012

"Friendly Staff"

The work was completed in less than the promised time.  The staff is friendly and easy to talk with.  There was immediate attention when I pulled into the service bay.  I liked the idea of a car wash coupon since the weather was so bad, a complimentary car wash, would have been a waste. 

Kevin February 13, 2012

"Professional & Friendly"

Piazza was able to accommodate me on short notice and were very professional and friendly in addressing the car's needs, while caring for my budget. 

Cole February 13, 2012

"Superior Service Experience"

I bought my TSX from Piazza Acura of West Chester 6 years ago, and I have been going back for service since then.  The service is great, they are always very helpful and do a great job.  Their Saturday hours are great and they are very flexible.  I only recall a few times where I had to go in for service during the week.  There is always coffee and cold drinks in the fridge and free internet in the waiting room.  They offer specials via email and are always helpful when you are using them to ensure you get the best deal.  I really appreciate a dealer that treats me fairly and I can trust. 

Carl February 13, 2012

"Exceptional Service "

Just purchased my 2010 MDX as took it in for a once over. Scheduled a service call online, and within a very short time engaged in a conversation with Marie to firm up the date and time. Once at their Service center, I was greeted promptly with plenty of "Hellos" and the door held open for me as I entered the Service desk area. I had a list of issues for them to review with me, and they took the time to document and cover each one thoroughly. In fact, some issues were discovered that required additional warranty repair, and the return visit was scheduled in the near future with a loaner car promised for the day. This is exactly what I would have expected for an Acura Service Dealer, and I hope this level of service continues as long as I own this vehicle. Exceptional service is what earns my continued business - so far, excellent.

Tim February 3, 2012

"Highly Recommended!"

Great service.  I had a coupon for an oil and filter change.  I came in, no appointment necessary, service was quick, I think 30 minutes total.  During my wait, I had a nice talk with a salesman (Kevin Allen) and he was very nice.  At the end of the service, Maurizio Mertoli, talked to me about recommended work (rear brakes) and we also had a good talk about the car in general.  Nice atmosphere, feels like how an Acura dealership should be.  I recommend it! 

Soares January 26, 2012

"Great Experience"

Great experience from beginning to end.  Everyone is polite and friendly.  The service is exceptional.  They honored the factory warranty even though it expired two months ago.  They are ethical, prompt and easy to talk to.  I have bypassed cheaper chain service stations to bring my car here, because I know, they are not going to cheat me or sell me service I don't need. 

Mark January 25, 2012

"Knowledgeable, friendly staff"

I have been to this dealership several times for a oil change and various maintenance for my Acura TL.  I have always had a great experience with each visit.  The staff is knowledgeable, friendly and are always out for my best interest.  I give Piazza Acura of West Chester two thumbs up!! 

Vtecmac January 7, 2012 (Acura TL)

"Great Place to service your Acura"

I purchased my car at Piazza Acura six years ago, and have returned for every service since.  They always have plenty of service advisors handy, even the waiting experience is pleasant (valets for your car, coffee/soda in the quiet waiting area).  They often will have loaner cars if you need as well.  They do not try to up-sell you with stuff you don't need, and if you do not want to do a suggested service, they are always understanding.

Dande January 6, 2012

"4th Acura"

This is my 4th Acura and I wouldn't drive anything else.  One of the main reasons I am 100% please is the service department at Piazza Acura of West Chester.  Darren Griffith is the most wonderful, accommodating employee Acura could ever hope to have.  

Connie January 5, 2012

"Easy Service "

It was easy to schedule my service appointment via email.  Because I was dropping my car off I was able to use a free loaner, which was very helpful.  The service was completed on time and the final price was exactly what I was quoted with no surprises.  The staff are very professional and courteous. 

Phillies January 4, 2012

"Piazza customer for the last 5 years..."

I have been working with Piazza Acura of West Chester for the last 5 years.  Their service and quality have always been excellent.  Lee Mang has become a trusted resource and I will continue to buy Acura's. 

Joe January 3, 2012

"Exceptional Service Visit"

My recent service visit was exceptional.  Piazza Acura of West Chester's service team continues to be courteous and very helpful to me. 

Michael December 30, 2011

"Highly Recommended Acura Dealer"

Mr. Mertoli was very friendly and informative. I had my car serviced for a routine oil change and inspection. The associate explained each point of inspection to me. He also showed me my cabin and engine filter and suggested I change the filters soon. I felt no pressure to purchase that day, and the associate even informed me that I could have the filters changed at my next service appointment. I purchased one of the filters that day. After a few experiences at Piazza Acura of West Chester, I will not take my car anywhere else. This dealer offers multiple coupons that can be used together, which is another positive. The service is great. The employees are friendly and honest. I have 5 Acuras in my family. This dealer has made owning my first car and Acura a joy.

Price December 28, 2011

"Many Thanks!"

Thanks to Lee and the service team for extraordinary care and maintenance work on my 2004 TL last Thursday.  I had major timing belt and brake services performed and everything was done to perfection.  I have been a customer of WCA since 1996 and your level of service never fails to impress someone like me who knows a bit about cars and even does a lot of his own service.  But when the job requires professional care, I look forward to your dealership. 

Howard December 26, 2011

"Highly Recommended Dealership "

I went in for express service ... No appointment necessary. Found that my battery was bad, informed me of options and prices and I chose replacement core. All done in less than one hour for a good price. Nice friendly people, good waiting area. Highly recommended.

Ed December 21, 2011

"Service Department is a Joy"

Their service department is a joy to deal with and Lee Mang makes each visit a positive experience.  I always get my questions answered in a concise professional manner. 

Harris December 16, 2011

"Top of the List"

I have purchased many cars in my life from different dealers and rate Piazza Acura at the top of the list for vehicle quality and overall service. 

RK December 15, 2011

"Piazza Customer since 2004 "

I have been dealing with Piazza Acura of West Chester since 2004.  In that time, I have owned three Acuras purchased from Piazza, currently driving a 2010 RL.  The management team has always treated us beyond fair - our dealings have been straight and honest.  The Piazza Service Department is the best I have ever dealt with in over 50 plus years of driving.  John Davenport, Assistant Service Manager, and his team always gets the job done beyond my satisfaction.  I commend the sales staff and service department for their commitment to customer satisfaction.

Fred December 14, 2011

"Highly Recommended Dealership"

I purchased an Acura from the dealer in 1991.  I recently purchased another Acura in 2010.  I have used Piazza for service in the past and was very satisfied.  The service associates are very friendly and the technicians are very knowledgeable.  I  would recommend this service department.   

Slas December 14, 2011

"Great Service Experience"

As always, I had a great service experience.  It is built on great personal relationships.  Bob Rhuno has now sold me 2 Acuras - he always remembers my name and picks up the conversation about my life, where we left off last time.  Zack always handles my service - he has been great.  Lee has been of great help as well.  This is why I continue to return to Piazza Acura of West Chester. 

Mark November 27, 2011

"Love my MDX!"

I just purchased a 2012 MDX last week.  I love the car and just wanted to send a quick note to compliment both the salesman (Warren) and the sales manager (Kevin).  It was a truly great experience overall.  I have to say this is the 5th or 6th new car I have purchased, and this was by far my best car buying experience! 

Alicia November 9, 2011 (2012 MDX)

"Out in less than an hour ... "

I wanted to give a positive response concerning my service on October 24th.  At approximately 3pm, I sustained a flat tire while exiting I-95 onto Naaman's Road.  While waiting for AAA, I phoned and spoke with Marie, who immediately instructed me to come over when I could.  I arrived close to 5pm and was taken immediately by Maurizio Mertoli.  He was extremely understanding and efficient.  The tire was obviously unrepairable so I opted to replace the 2 fronts, since there was some wear on the other tire as well.  I was in and out in less than an hour with the car.  That was amazing without an appointment.

Anna October 25, 2011

"Great Service Visit"

The service was great.  Darren is a good natured service manager and clear explanations by the service representative. 

Vince October 19, 2011

"Excellent Service Department"

I have been to various service departments over time and find Piazza Acura of West Chester's very efficient ... and nice too!  The service department is a big deciding factor for me in purchasing a car.  I love the complimentary car wash coupons too!!

Diane October 11, 2011

"First Piazza Acura Service"

This was the first time we had our Acura serviced since we purchased it from Piazza in January of 2011.  It was a pleasure to have you guys work on the vehicle and I will definitely be bringing the vehicle back for further service calls. 

Kevin October 11, 2011

"Excellent Customer Service"

Just wanted to write a brief note to commend one of your employees.  This past Friday, October 7th, my 2003 MDX broke down on me.  It was about 4:30pm and I called the Service Department.  It seemed like many people were gone for the day, but Maurizio answered the phone.  I explained my situation, that I was near Limerick and my car was on the back of a tow truck and disabled.  My main concern was being able to get a loaner vehicle over the weekend, and getting my car fixed ASAP.  Maurizio did an outstanding job and was able to work things out so that I could take my car to Piazza Acura of West Chester and get a loaner.  I arrived a little past 6pm - due to horrible traffic on 422 and 202 and Maurizio was there waiting for me.  He helped me get checked in, got me a loaner vehicle and on my way.  I got a call from Stuart on Monday, October 10, and it seems the problem was a cracked radiator.  Piazza Acura of West Chester quickly repaired my car on Monday, and as usual, Stuart was very helpful and answered all of my questions and concerns.  I just wanted to make note of the fine work that Maurizio did and his excellent customer service skills.  Maurizio made a rather hectic day, much less stressful for me.  I am glad to be back in my repaired car!! 

Alex October 11, 2011 (2003 MDX)

"Excellent Service - Thank You"

The service I had yesterday was excellent!  Everything went smoothly, and I am very pleased with how we got the service and leather repair and even an additional interior issue, all into one appointment.  Stuart was also very nice to guide me through some of the bluetooth issues I have been having. 

Sviatlana October 5, 2011

"Thanks Again!"

I always receive top-notch service from Piazza Acura of West Chester!  Everything was great, once again!  Kudos on the express A1 service!!

Karen September 29, 2011

"Very Impressed"

The service was excellent and has been consistently since I bought the car.  I am genuinely impressed. 

Tom September 15, 2011

"Wonderful Service"

My service yesterday was wonderful.  Everyone was extremely nice and very helpful at Piazza Acura of West Chester!

Christina September 8, 2011

"Service has always been excellent"

Since 2004, my service experiences at Piazza Acura of West Chester have always been excellent.  This past visit oon Wednesday was no exception to the high standards John D., Gail, Marie and the service team, have always provided for my wife and I. 

Steve August 18, 2011

"Thank You "

I wanted to say thanks for making the deal work for the purchase of my new TL.  The pinstripe and Glasscoat finish have been completed and the car looks great.  I do not have much experience with Piazza's service team, but so far the entire service approach is first class and efficient.  They make it easy to bring a vehicle in for service.  Bob Ruhno was great to work with and was instrumental in making the deal happen.  He kept looking for ways to make everything work for me so that I was happy with the end result. 

Al August 15, 2011 (TL)

"Extremely Pleased with my recent Service"

I was extremely pleased and happy that the service department was able to fit me into their busy schedule on such short notice.  The work was performed promptly and professionally.  I would like to extend my sincere thanks to the entire service crew, especially Maurizio Mertoli, the service advisor, for the great help and assistance.

James August 13, 2011

"Excellent Service"

Piazza Acura of West Chester's service department did a super job and I appreciated the excellent service!

Stephen August 8, 2011

"Perfect Service"

My visit to the service center went perfectly.  I was out faster than expected and with a lower than expected bill, so what's not to love.  Lee was also excellent, as always. 

Steve August 5, 2011

"Piazza service is the Best"

Your service is always the best.  I have been a customer of Piazza Acura of West Chester for ten years plus and can't imagine taking my business anywhere else.

Sandra August 2, 2011

"Excellent Service Experience"

Our service experience was excellent.  John Davenport and Gail always provide top-notch service and professional courtesy.  You have a great team of techs and service personnel. 

Steve August 2, 2011

"Outstanding"

The service was outstanding as usual!  The team called throughout the day to keep me updated and offered a discount on the costs, which made my day! 

David August 2, 2011

"Excellent Experience"

My experience on Friday was excellent.  Piazza Acura of West Chester's service department staff members are highly professional and I appreciate their thoroughness and care for my car. 

Susan August 1, 2011 (Philadelphia, PA)

"Pleasant and Helpful Employees"

The service was excellent.  The rental car was ready when I arrived to drop off the vehicle and my car was available by 4pm as expected.  Additionally, all the service employees were pleasant and helpful. 

Rita July 27, 2011

"Another Good Experience"

Lee Mang took great care of me.  It was another good experience with Lee and your service group.  I also had a good experience with, Michael Spillman, who took care of me to prepare me to buy the car that was coming off a lease.  Michael was terrific and made the process much easier. 

Ron July 21, 2011

"Excellent Service"

My recent service at Piazza Acura of West Chester was as it has been ... EXCELLENT!  I look forward to being able to state that in my surveys that Acura may send.

Jeanette July 15, 2011

"3rd Piazza Acura"

The service was very good and finished before planned.  We have owned three Acura's and have been very happy with all of them including the service on them.

Bill July 14, 2011

"Good Service"

The service went really well and my service advisor was very pleasant and accommodating. 

Chris July 13, 2011

"Very Pleased with my recent service"

I was quite pleased with my service once again.  I prefer to make an appointment for service rather than just show up, so I hope you will continue to offer that option.  I find it a valuable time saver.  I was greeted promptly and service went quickly as expected.  Zach was efficient, friendly and knowledgeable in reviewing my car's service findings with me.  I always appreciate the complimentary car wash coupon when I'm short on time.

Cindy July 8, 2011

"Outstanding Service"

We recently purchased two vehicles from Piazza Acura of West Chester.  We own six cars within our family and have decided that we will only be purchasing our future cars from Piazza Acura.  Everything about Piazza was outstanding and we have become loyal customers and so have our children.  Keep up the outstanding service!

Teresa July 5, 2011 (Kennett Square, PA)

"Completely Happy with my Recent Service"

Once again, I am completely happy with the service, professionalism and friendliness of your service department.  I am always acknowledged by name.  Darren comes out to say, "hello," and Zach is a joy to work with.  When Acura sends me a survey.  I will fill it out with the same praise I have given here.  Your agency is the best agency I have dealt with in my 50+ years of driving. 

MaryAnn July 1, 2011

"Wonderful Service Department"

We very much appreciated the service department adding an inspection on top of the oil change (without an appointment) when it was discovered that we were actually overdue.

Andrew June 17, 2011

"Professional Service"

Once again the service was really good.  The whole time everyone was professional and delivered the type of quality I expect from Acura. 

Bruno June 8, 2011

"Very Pleased with Piazza Acura"

I am very pleased with Piazza Acura of West Chester.  I have a built relationship with Darren, the Service Manager, and I trust him.  In my mind, trust is very important, when it comes to getting your vehicle serviced. 

Cutler May 26, 2011 (Landenberg, PA)

"Thank You!"

I had a good experience yesterday thanks to Darren Griffith, your service manager.  The new RL that we bought a little over a month ago had a nail in the tire and the check rear tire light came up on the dashboard.  This of course is absolutely no fault of the car and the tire had to be plugged at a cost of $24.  Darren was kind enough to waive the charge for the repair, which I felt was very appropriate since I had just purchased a $50K car from your dealership.  My daughter and son in law also bought an MDX from your dealership.  Kudos again to Darren, he is a credit to your organization.

Dick May 24, 2011 (2011 RL)

"Wonderful Service"

I have leased an Acura from Piazza prior to this one and was very satisfied therefore, returning for another.  Mark was very knowledgeable about the product.  He told me if I had any other questions to call and I did also receive a call from Linda Black to let me know if Mark wasn't there, I could always speak with her.  I think that is a wonderful process!  Mark was very helpful and addressed any questions we had in a timely fashion.  He took his time with us, no rushing, to explain the options on the truck.  Overall, this was a good experience and why we came back for another Acura MDX.  Everything was complete when we arrived and it went quickly and smoothly.  I had questions about the back up sensors.  Mark took the time to go over the basics of the truck prior to me taking possession.

Robert May 11, 2011 (MDX)

"Best Car Buying Experience"

Excellent sales people, especially Brett Green!  Best car buying experience we have ever had!

William May 11, 2011

"Extremely Helpful"

Robb Moffa was extremely helpful and his communication was great!

Gabriel May 11, 2011

"Great Body Shop"

I just want to give kudos to Jeff Young and the way he handled my needed body work on my 2008 TL.  He was professional, focused and really concerned about my schedule.  He is a really nice guy!  I was comforted knowing that my car was going to yoour shop in Essington and I would not have to worry about shoddy parts or workmanship.  It looks great.

David May 3, 2011, 2008 TL

"Thanks for doing a great job!"

I'd like to let the professionals in your service department know how pleased I am, that they located and corrected a noise, I was experiencing in my RDX.  From the paperwork I have the Service Advisor's name - Zachary Jardine.  He introduced me to the gentleman, who serviced my car, but unfortunately, I didn't make a mental note of his name.  In any event, both of these gentlemen took the time to listen to my somewhat convoluted description of the noise, took the suspect door apart, and corrected the problem.  I am most appreciative and I'd like them both to be aware how they made one person's life just a little bit better!  Thanks for doing a great job!

Steve April 28, 2011, RDX

"Fast and Easy Car Buying"

It was an easy transaction.  I was moving from a Honda Pilot and undecided between the RDX and the TSX wagon.  When we visited the dealership for the first time, we were able to test drive both cars.  I was not ready to commit one way or the other.  We were not overly pressured and when I decided that I wanted the wagon, I emailed the dealership asking for the price of the car delivered with the accessories I wanted.  My email was answered promptly by Suzi Hendrixson.  I called the dealership with a credit card number to hold the car, they faxed me a credit application, which I filled out and faxed back.  My wife and I went to Piazza Acura of West Chester a few days later for delivery.  Everyone was great; it was an easy and pleasant transaction that I have ever experienced.    I would shop at Piazza Acura of West Chester again, without hesitation!  Oh and I love my new car!!

David April 6, 2011, 2011 TSX Wagon

"Received a High Level of Service"

I have tried many other repair sites, trying to save a little bit of money, but I have never received the level of service, that I get from Piazza.  At Piazza, the problems are always fixed right, the first time.  I know sometimes going back to the dealership may cost more, but you definitely receive what you pay for.  I do not trust anyone else to work on my car, except for Piazza.  I will continue to go back to Piazza Acura of West Chester.  When I am ready to purchase a new Acura, I will also return to Piazza.

Richard April 4, 2011 (Coatesville, PA)

"Great Salesperson"

Alicia was an excellent sales rep for Acura.  Her knowledge of the product from the time I test drove the vehicle to taking delivery was terrific.  She has a very nice way about her, personable yet professional.  She was knowledgeable and anything she felt needed confirmation about, she wasn't shy to double check just to be sure we were satisfied.  The dealership has been very accommodating as far as working with us negotiating, delivery time of auto, working with my schedule for the after delivery installation of running boards and the loaner of a car plus coupon for a car wash.  So far, I have been very pleased and love my MDX!  Of course, I heard from people at work that I would not be disappointed with the personnel at the dealership, which is partially why I sought out Piazza Acura of West Chester.  As stated before, Alicia was very knowledgeable and patient with me trying various features.

Rosemary March 29, 2011, 2011 MDX

"Great Service"

You guys are the best!  Courteous, knowledgeable, prompt and very attentive to your customers. 

Michael March 23, 2011

"Very trusting"

I am writing to comment on the quality of service that I receive at Acura of West Chester.  I am the proud owner of a 2004 Acura TL which I have serviced at this facility.  I have owned many cars over the past fifty some years and I have always been leery when they required Inspection or service.  My feeling of uneasiness came from the fact that they always found something in need of repair or replacement.  I have never had these bad vibes when I take my car for service to Piazza Acura of West Chester.  Cordial workers greet me upon entering.  Service writers are pleasant, knowledgeable and anxious to serve.  Mechanics are excellent.  Last but not least is the service manager, Darren Griffith.  He is patient, understanding, and never too busy to listen to my concerns,and alleviate them.  The best word to describe the feeling I have when I speak with Mr. Griffith and those working in his service department, is trust. 

Robert March 20, 2011, 2004 TL (West Chester, PA)

"Excellent Experience"

I had an excellent experience with your service department.  I actually referred my boss to your dealership who also has an Acura.  It was very convenient for me to find a dealer in the area I could utilize during business hours instead of having to commit my Saturday mornings.  It was a pleasure dealing with all of the service staff. 

Ellie March 7, 2011

"Best Experience at Piazza"

Dear James McGill,

On Saturday February 26, my wife and I entered Piazza Acura to test drive an Acura RDX.  We were greeted by a salesman named Brett Green.  We talked briefly about the RDX and then took a test drive.  My wife and I completely fell in love with the car.  Before the test drive, we thought we were interested.  After the test drive, we were convinced that we did not want to consider any other make of crossover.  What happened after this is the best part.  During our married life, we had been in many different auto dealerships, but the way we were treated at Piazza was the best experience we have ever had.  We are still talking about our best car buying experience.  Brett Green is the ultimate professional salesman.  He was knowledgeable, easy to talk to, genuinely concerned, and very patient.  We never felt pressured in any way.  We especially appreciated the negotiating phase of the transaction.  He gave us an initial price, we told him what we wanted.  He came back with a counter offer and we have waited 15 to 20 minutes between these rounds.  At Piazza it was 5 minutes at the most.  He did not have to bring his sales manager or someone else to try to convince us that they were doing us a big favor.  The business manager, Michael Spillman, was a pleasure to deal with.  He got our names correct on all the forms.  Everything was explained clearly and to our satisfaction.  When we initally approached Piazza, we were apprehensive about what we were about to go through.  Piazza has convinced us that there are still some really good businesses that we can enjoy dealing with.  You can be certain that we will tell our friends and relatives about your excellent dealership.  By the way, we love the RDX more every day!! 

Keith & Judy March 1, 2011 (2011 RDX)

"Service was Above & Beyond"

The service advisor that helped me was probably one of the nicest and most informative people I've ever dealt with.  Everyone is always very nice at your dealership, but he went above and beyond.  Thank you. 

George February 11, 2011

"Exceptional Service"

The service at Piazza Acura of West Chester is exceptional.  Having a loaner car is so convenient.  The staff in the service department are the best. 

Phyllis February 11, 2011 (Berwyn, PA)

"Thank You"

The recent service visit I had at Piazza Acura of West Chester was excellent.  The process for checking in and out was very efficient. 

Vince February 11, 2011

"Wonderful & Reliable"

I have been bringing my car to Piazza Acura of West Chester for several years.  They are always very responsive.  In this recent instance, I called them in the morning; they were able to get the car in for me and a loaner, on the same day.  They understood that I had a saftey concern with driving the car and made sure that the car was seen immediately.  I am very fortunate to have such a wonderful, reliable dealership nearby.  Piazza Acura of West Chester is really a wonderful dealership.  I have had nothing, but postive experiences since I started years ago! 

Julie February 8, 2011 (Chadds Ford, PA)

"A Big Thank You"

I want to give a big thank you to the service team for keeping the service department open, so they could fix my tire.  The treatment I received, makes me glad that I bought an Acura from Piazza. 

Steve February 5, 2011

"Very Efficient Service"

My recent service at Piazza Acura of West Chester went very well.  My wife and I thought everything went smooth and the service team was very efficient. 

Jim February 4, 2011

"Great Service Department"

The service at Piazza Acura of West Chester was fine.  I really appreciated the great service I received. 

Bill February 3, 2011

"Very Pleasant Sales Experience"

Just purchased a 2011 MDX from Piazza Acura of West Chester.  It was such a pleasant experience.  Up front pricing, very knowledgeable staff, excellent communication, vast inventory - I highly recommend them!

Mike January 27, 2011, 2011 MDX

"Fantastic Service"

Phenominal service department at Piazza Acura of West Chester.  The service is quick and efficient.  I receive great service everytime!  With the great service department at Piazza Acura of West Chester, makes owning an Acura a pleasure. 

John January 21, 2011

"Fantastic"

The service that I received from Piazza Acura of West Chester was fantastic.  It actually took less time than I was expecting, which I was thrilled about!

Kristin January 16, 2011

"Everything was fine"

Everything went very smooth at my last service appointment.  They even offered me a loaner, when I didn't request one earlier.  I was very appreciated.  I always give the service teams the highest marks possible. 

Ken January 6, 2011

"Treated very Well"

No problems at all with my last service visit.  My vehicle was ready early than expected and the cost was not bad at all.  As always, I was treated with courtesy. 

William December 31, 2010

"Very Professional"

Everything was great, as always.  I can't tell you enough how much I appreciate the professionalism of the service people, especially John, who always let's me know exactly what I need and is honest to tell me what can wait and what cannot.  Everyone is pleasant and most accomodating.  In today's world, it is a pleasure to deal with an organization like yours.  Believe me it is not like all of the other Acura dealerships out there.  I took my car to another Acura dealership and the service was not good.  When I emailed them all my issues, I never even received a response!  Thank you very much Piazza Acura of West Chester. 

Kim December 14, 2010 (West Chester, PA)

"Great Salesman"

The salesperson, Mark Bandjough, was very easy to work with.  He went out of his way to make sure that I received the vehicle that I wanted, at the right price. 

Mike December 13, 2010 (West Chester, PA)

"Fanastic Service"

Your walk in service option is fantastic.  I was in and out in less than 45 minutes with no coordinated appointment.  Thanks Piazza Acura. 

James December 1, 2010

"Great Internet Sales"

The internet sales manager, Suzi Hendrickson, was very good and professional.  I will be back in the spring to purchase an MDX from Piazza Acura of West Chester.  This dealer did a very good job of handling internet sales.  Piazza Acura of West Chester is much better than any other dealer I have ever visited. 

Dan November 26, 2010 (Frazer,PA)

"Terrific Experience"

Mike Spillman, the finance manager, was friendly, helpful and efficient.  The service department was nice, friendly and accommodating.  The experience was great throughout. 

Joseph November 23, 2010, 2010 TSX (Downingtown, PA)

"Good Experience"

Mark Hutchinson, the salesperson, did a good job and was attentive throughout the process.  I did not feel pressured.

Hiral November 23, 2010, 2010 TSX (Coatesville, PA)

"Best Acura Dealership"

Everyone at Piazza Acura of West Chester is the best.  I travel 45 minutes to have my car serviced there.  New Castle Acura is 10 minutes from my house, but not worth my business.  Thanks again.

Mike November 15, 2010

"First Class Service"

As usual, the service I received was excellent and the people I met with were extremely helpful and polite.  Thank you for an excellent service experience.  I have leased five cars from you and have had all of them serviced at Piazza.  Your organization is first class, the very best. 

Helen November 15, 2010

"Outstanding"

John Brescia, the General Manager, was outstanding. 

Graeme November 12, 2010, 2011 MDX (Chester Springs, PA)

"Excellent Experience"

Everyone in the service department was very professional, courteous, and accommodating.  I have been going to this dealer for 20 years and love it.  I have already recommended them many times. 

Deborah November 11, 2010 (West Grove, PA)

"Customer for 15+ years"

I have been a customer of Piazza Acura of West Chester for 15 plus years.  I have no complaints.  This is the best dealership out there!

Deborah October 29, 2010 (West Grove, PA)

"Fantastic"

My salesperson, Michelle Getty, was fantastic.  She was very easy to deal with and made me feel comfortable.  Suzi Hendrixson, the internet salesperson, was very good.  All in all the paperwork process was very easy.

Jeffrey October 19, 2010, 2010 MDX (Kennett Square, PA)

"Outstanding Service"

We have purchased many cars from you over the years and had them all serviced at your dealership.  In every case, over all these years, we have received nothing less than outstanding service from everyone with whom we've dealt with.  Your service department is the best and a real credit to your organization.  Thanks again. 

Ken October 14, 2010

"Purchased Several Cars"

We have purchased several cars from this dealership and have always had them serviced here as well.  One of the most important factors in our purchasing decision was the quality of their service department.  Whenever we have a problem with one of our Acuras, we take in it for service, where it has always been outstanding.  A first rate service department with highly professional personnel, which is great to the dealership and Acura.

Barbara October 13, 2010 (West Chester, PA)

"2nd Piazza Acura Purchase"

Purchased 2 cars from Cornell McMillan at Piazza Acura of West Chester in the last 3 years and hope to buy a third from him three years from now.  He does everything possible to meet our needs.  I have nothing but positive things to say about him and the Piazza staff.  Great job to all. 

James October 8, 2010 (West Chester, PA)

"Smooth and Simple"

This was a smooth and simple transaction at Piazza Acura of West Chester, everything went very well.  The people were very nice and friendly.  I love Acuras! 

Gregg October 8, 2010, 2011 MDX (West Chester, PA)

"One of the best I've ever seen"

My service visit went extremely well, as always!  The Service Department is one of the best I've ever seen, and makes it very easy and pleasant to get service performed.  I especially like how you explain everything that you're doing along the way.  Thank you for the excellent work!

Patricia October 4, 2010

"3rd Purchase"

This was my 3rd purchase from this dealership and it was an excellent experience.  The internet manager, Suzi and the finance manager, Mike, were both very excellent and helpful. 

Patricia September 29, 2010, 2011 MDX (Downingtown, PA)

"2nd Purchase"

This was the second vehicle that I have purchased at Piazza Acura of West Chester.  Mark Hutchinson, was my salesperson, and he was excellent.  Everyone at this dealership was great and did a nice job.  I was very pleased with my experience at this dealership. 

Frank September 25, 2010, 2010 TSX (Landenberg, PA)

"Great Service Team"

Just wanted to pass along that the team at West Chester Acura was great!  Steve assisted me with a tire issue that we had also previously looked into and was able to resolve it for me pleasantly and quickly.  He was more than accommodating to my inquiries on both occasions and made me feel welcome to ask any and all questions.  Thanks for the great service!

Jessica D September 22, 2010

"Hassle free and Easy"

My experience was hassle free and easy.  I was interested in the car and following the test drive and with the salesperson experience, I was ready to buy.

Robert September 22, 2010

"Been doing business for awhile"

I have done business with this dealership since the Legend first came out.  They still have the best folks ever manufactured. 

Theodore September 20, 2010

"Worth 90 minutes away from my home"

Rob Moffa was outstanding.  The dealership is 90 minutes from my home, but I will return because of the excellent service. 

Michael September 17, 2010

"Best Service"

Piazza Acura of West Chester has the best service department around.  I only trust them for all of my car's needs.

Travis T September 15, 2010 (Aston, PA)

"Great Service Department"

Everything went very well.  Piazza Acura of West Chester has a great service department.  Thank you, Marie, for coordinating my appointment.  Well done. 

Bob September 9, 2010

"Great Service!"

Everything was great.  I was in and out quickly.  I really enjoyed the coffee and was able to work in the waiting area. 

Jack September 8, 2010

"4th Acura"

This is my fourth Acura and I enjoy their reliability and comfort as well as their safety.  This dealership has always provided excellent and timely service in a pleasant surrounding.

Lawrence September 2, 2010

"Great!"

I have spoken to and met over 25 car salespeople before meeting Mark Hutchinson. Without a doubt, Mark is the best.  No one else was as thorough in explaining the car, taking the time to carefully demonstrate features, etc.  That type of impression is long lasting and I am certain this makes Mark very successful.  I will cetainly think about Mark and recommend him to all my friends and family who are looking for new cars.  Keep up the good work!

Sam S August 27, 2010

"Satisfied!"

I do not have any compliants with the service.  Everything was done to my satisfaction.

R.E August 27, 2010

"Excellent Service"

Everything went very well.  Service was excellent.

Thomas W August 21, 2010

"Great Service"

Thank you for such great service. 

Corinne S August 20, 2010

"Everything was excellent"

As always the service was great.  I appreciated everything!

Hemali S August 19, 2010

"Very Positive Experience"

I always have a very postive experience when I visit Piazza Acura of West Chester dealership, especially the service department.  I never hesitate to recommend their service department to my friends.  I have owned four Acura cars and will always remain faithful to them, mainly because I can always rely on the service department.

Ann R August 6, 2010 West Chester, PA

"It's worth the 30 minute drive..."

I have an Acura dealership closer to my home, but I have and will continue to drive 30 minutes out of my way to go to Piazza Acura of West Chester.  This is the place for all of my Acura service needs.  I have always been treated well and they have truly earned my business.

Olga T August 6, 2010 Wilmington, DE

"Best Experience at West Chester Acura!"

I would like to thank the great folks at West Chester ACURA and the service department - especially Darren Griffith, John Davenport and Gail Smith for taking the great care of the 1989 RED Legend all these years.  We made it to 321,000+ miles!!!  The car will be 'officially retired' 8/11 - which is exactly 21 years to the day when I first took the keys.  Super piece of work from ACURA.  I hope someday to be back in another 'legendary' ACURA. 

Elizabeth A August 4, 2010

"Good Experience"

Everything they said they were going to do was done in a timely manner.  It was a good experience.

Raymond P August 3, 2010

"Great experience!"

They were consistent, friendly, courteous, and responsive.  It was a comfortable environment. 

Linda S August 3, 2010

"Professional Service"

Piazza Acura is the most professional service that I have ever experienced.  All of the associates are well mannered, respectful, prompt, and very professional.  My wife drives another make and routinely tells that dealership to have their service department trained by people at Piazza Acura.

Edmond R August 2, 2010 Kennett Square, PA

"Great Service Department!"

I liked how quickly they waited on me.  The work they actually did on the car.  The reasonable price they charged, and the turnaround.  We didn't even have an appointment. 

Deborah W August 2, 2010

"Very Organized"

Everything was very organized.  They had all the information the night before and prepared it.  My car was ready when they said it would be; at the promised time.  Everybody was unbelievably nice as well as very professional!

Rosemarie C August 2, 2010

"Postive Experience"

The Piazza Acura of West Chester staff was friendly and smiled a lot.  It was an upbeat atmosphere.  I was very impressed with the service department and plan to be back in a few months for my state inspection!

Majorie S July 30, 2010 West Chester, PA

"Honest, Fair, & Helpful"

Mike, Mark, and Suzi were a pleasure to do business with.  Extremely honest, fair, and helpful.  Great employees who are an asset to this dealership.

James July 27, 2010

"Great Experience!"

To Zachary Jardine:
The service in terms of attention to detail, feeling appreciated and treated as important (a customer) at West Chester Acura was beyond what I have seen anywhere in any business that I have encountered.  Whoever is in charge of the way business is done and the way people are trained knows what they are doing and his wisdom beyond common business practices.  I usually do not write or have time to write letters about things like this, however I am so pleased to have the opportunity to give you feedback.  This is an organization that I would like to work for.  Thank you for the opportunity to express my admiration and appreciation for the quality of what you are doing.

David P July 24, 2010

"Pleasant Service Department!"

Everything was smooth.  I was very pleased with the service provided, from the time I dropped mine off and got a loaner to the pickup of my car at the end of the day.

Bruno S July 23, 2010

"Absolutely Wonderful!"

The service department was absolutely wonderful and I was happy (and impressed) with the service provided. 

Chandra W July 16, 2010

"Pleasant Staff!"

Service was excellent and I was very pleased with the pleasantness of the staff, how they cleaned the car, and love the internet/tables available so I can use this time productively.  Many thanks!

Lisa G July 9, 2010

"Excellent as Usual!"

My service was excellent as usual.  Darren and his crew are to be congradulated, no matter what the job entails...

Gary G June 26, 2010

"Great staff at West Chester Acura"

I have purchased Acura cars for 23 years since 1987.  I love Acuras.  They are fun to drive, very comfortable and reliable.  I have never had an Acura car stall or break down on the road.  West Chester has a great staff of people who are always very professional, very informative and courteous.  Five star excellent experience.  John Brescia who runs West Chester Acura is a very nice guy to deal with and always very professional.  He has really looked out for me over the years and so has Darren the manager of the service department.  Thanks to everyone at Acura for making the purchase of my new Acura TSX a wonderful, outstanding experience.

Sharon June 12, 2010

"Excellent Service"

We purchased a Used Acura from another Acura dealership. Shortly after 2 months the transmission broke. We contacted them and were told to bring it to the closest dealer, which was Piazza Acura. After diagnosis, Piazza confirmed the transmission was bad along with a broken motor mount and rear strut.  This first Acura dealership would give us no help and said it was our problem. The cost of the repair was $4800. Piazza Acura was willing to go to bat for us and negotiated a repair price with Acura Corp. that was just a fraction of the original price. When the original Acura dealership let us down, Piazza Acura stepped up to the plate. They even gave us a brand new 2010 Acura TL as a loaner car while ours was being repaired. John in the service department was great. Thanks!

Bacri April 29, 2010

"5th Purchase"

Mike Casey, the sales manager was a phenomenial individual.  He was a class act, he operates with a high degree of integrity and professionalism.  Darren the service manager and John from service, were both excellent.  This is my fifteenth Acura and the fifth from this dealership.  Bob Ruhno was my salesperson and was great.  Three of my family members have purchased from this dealership as a result of my recommendation.  Great dealership!

James April 1, 2010, West Chester, PA